Privacy Policy
Last Updated: 2 October 2026
This Privacy Policy explains how INPROTECH, operating the EverythingB2C online marketplace ("EverythingB2C", "we", "us", or "our"), collects, uses, stores, shares and protects personal information when you visit or use our website, create an account, place an order, contact us, or otherwise use our services.
EverythingB2C is a local eCommerce marketplace that connects
customers with local businesses and sellers. We currently provide delivery
services within Vadodara, Gujarat.
By using EverythingB2C, you acknowledge that you have read and understood this Privacy Policy.
About Us
Legal Entity: INPROTECH
Brand/Marketplace: EverythingB2C
Business Address: Diwalipura, Vadodara, Gujarat, India
Customer Support Email: info@everythingb2c.in
For privacy-related questions or requests, you may contact us at:
Information We Collect
We may collect different categories of information depending
on how you use EverythingB2C.
2.1 Information You Provide Directly
When you create an account, place an order, contact us, or
use our services, we may collect:
- Full name
- Mobile number
- Email address
- Delivery address
- Billing address, where applicable
- PIN code
- Account login information
- Order details
- Product information associated with your orders
- Customer support communications
- Information you provide when submitting a return, refund or cancellation request
- Information required to process refunds, where applicable
2.2 Order and Transaction Information
When you place an order, we may collect and process
information relating to:
- Order number
- Products purchased
- Seller from whom the product is purchased
- Quantity
- Product price
- Applicable taxes
- Delivery charges, where applicable
- Order status
- Delivery information
- Cancellation and return information
- Refund information
- Payment method
EverythingB2C currently offers Pash on Delivery (POD).
We do not currently operate our own online payment gateway.
If an online payment facility is introduced in the future, payment-related
information may be processed by the relevant payment service provider in
accordance with its privacy policy and applicable law.
2.3 Device and Technical Information
When you visit our website, certain technical information
may be collected automatically, including, where applicable:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- General website usage information
- Technical logs and diagnostic information
This information may be used to maintain website security, improve performance and understand how customers use our website.
2.4 Cookies and Similar Technologies
EverythingB2C may use cookies and similar technologies to:
- Keep you signed in;
- Maintain shopping cart functionality;
- Remember preferences;
- Improve website functionality;
- Understand website usage;
- Improve user experience; and
- Detect security or technical issues.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Why We Collect and Use Your Information
We may process your personal information for purposes
including:
Providing Our Services
- Creating and managing your account;
- Processing and fulfilling orders;
- Providing product and seller information;
- Arranging pickup and fulfilment;
- Arranging delivery;
- Providing order tracking;
- Processing returns, cancellations and refunds;
- Providing customer support.
Marketplace Operations
Because EverythingB2C operates as a marketplace, certain
information may need to be shared with the relevant seller to enable the seller
to fulfil the order.
This may include information such as:
- Customer name;
- Delivery information;
- Contact information where necessary;
- Products ordered; and
- Order-related information.
Communication
We may use your contact information to:
- Confirm orders;
- Provide order status updates;
- Communicate delivery information;
- Respond to customer support requests;
- Contact you regarding returns, cancellations or refunds; and
- Send important service-related communications.
Improving EverythingB2C
We may analyse information about website and service usage
to:
- Improve website functionality;
- Improve product discovery;
- Improve marketplace operations;
- Understand customer requirements;
- Detect technical problems; and
- Improve our services.
Security and Fraud Prevention
Information may be processed to:
- Protect customer accounts;
- Detect suspicious activity;
- Prevent fraudulent transactions;
- Protect the website and marketplace;
- Investigate misuse; and
- Maintain the security of our systems.
Legal and Regulatory Requirements
We may process and retain information where
necessary to comply with applicable laws, regulations, legal processes,
governmental requests, accounting requirements or other lawful obligations.
Sharing of Personal Information
We do not sell your personal information as a product.
However, information may be shared with third parties where
reasonably necessary to provide our services or comply with legal obligations.
4.1 Sellers
Because EverythingB2C is a marketplace, relevant customer
information may be shared with the seller responsible for fulfilling an order.
For example, a seller may need the customer's:
- Name;
- Delivery address;
- Contact information;
- Order details; and
- Other information reasonably necessary to fulfil the order.
Sellers are expected to use customer information only for legitimate purposes connected with the transaction and applicable marketplace services.
4.2 Delivery and Fulfilment Providers
We may share necessary information with our delivery
personnel, logistics providers, pickup personnel or other fulfilment partners.
This may include:
- Customer name;
- Delivery address;
- Mobile number;
- Order number; and
- Delivery-related information.
Such information is provided for purposes such as pickup, packing, transportation, delivery and order-related communication.
4.3 Technology and Service Providers
We may use third-party service providers for functions such
as:
- Website hosting;
- Cloud services;
- Website security;
- Email;
- SMS or communication services;
- Analytics;
- Customer support;
- Data storage;
- Technical maintenance; and
- Other services necessary to operate EverythingB2C.
Such providers may process personal information only as reasonably necessary to provide the relevant service and subject to applicable contractual, technical or legal safeguards.
4.4 Government and Legal Authorities
We may disclose information where required or
permitted by applicable law, court order, governmental direction, regulatory
requirement, investigation or legal process.
Customer Account Information
If you create an account on EverythingB2C, you are responsible for maintaining the confidentiality of your login credentials.
You should notify us if you believe your account has been accessed without authorization.
We may take reasonable steps to verify your
identity before processing certain account-related requests.
Marketing Communications
We may send service-related communications that are necessary for your orders or account.
Where we send promotional or marketing communications, we will provide an appropriate mechanism for managing or opting out of such communications where required by applicable law.
Opting out of promotional communications will not necessarily stop essential service communications relating to your account or orders.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing our services;
- Maintaining business and transaction records;
- Resolving disputes;
- Processing returns and refunds;
- Preventing fraud;
- Maintaining security;
- Complying with legal, tax and accounting obligations; and
- Exercising or defending legal rights.
When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our operational requirements.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and devices.
Customer Rights and Requests
Subject to applicable law and the relevant provisions coming into force, customers may have rights relating to their personal information, including rights to:
- Obtain information about personal data being processed;
- Request correction of inaccurate or incomplete personal information;
- Request deletion of personal information where applicable;
- Withdraw consent where processing is based on consent;
- Raise a grievance regarding processing of personal information; and
- Exercise other rights available under applicable law.
The Digital Personal Data Protection Act, 2023 provides rights including access to information about personal data and correction/erasure in applicable circumstances.
To submit a privacy-related request, contact:
We may need to verify your identity before
processing certain requests.
Withdrawal of Consent
Where processing is based on your consent, you may request withdrawal of that consent, subject to applicable law and the consequences of withdrawal.
Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary to provide those services.
For example, if information necessary to fulfil an order is withdrawn before fulfilment, we may not be able to complete that order.
The 2025 Rules provide for consent withdrawal mechanisms and require the withdrawal process to be as easy as the process through which consent was given.
Accuracy of Information
Customers are responsible for providing accurate and current information.
Customers should ensure that their:
- Name;
- Mobile number;
- Email address;
- Delivery address; and
- PIN code
are accurate when placing an order.
Incorrect information may result in delivery delays or failed delivery.
Children's Privacy
EverythingB2C is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
Third-Party Websites
The EverythingB2C website may contain links to third-party websites, services or platforms.
This Privacy Policy does not govern the privacy practices of those third parties.
Customers should review the privacy policies of third-party websites before providing personal information to them.
Seller Access to Customer Information
As EverythingB2C is a marketplace, sellers may receive limited customer information necessary to fulfil orders.
Sellers are not permitted to use customer information obtained through EverythingB2C for unrelated marketing, resale of customer information, unauthorized communication or other purposes not connected with legitimate order fulfilment or marketplace operations.
Data Breaches and Security Incidents
Where required by applicable law, EverythingB2C will take appropriate steps in response to a personal data breach, including applicable notifications to affected individuals and/or authorities.
We will also take reasonable steps to contain, investigate and address security incidents.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services;
- Changes in how we process information;
- Changes in technology;
- Changes in applicable laws or regulations; or
- Other operational requirements.
The updated version will be published on this page with a revised "Last Updated" date.
Where required, we will provide an appropriate notice regarding material changes.
Grievance and Privacy Contact
For questions, complaints, requests or concerns relating to privacy or personal information, contact:
EverythingB2C
Diwalipura, Vadodara, Gujarat, India
Email: info@everythingb2c.in
Grievance Officer:
Name: Sachin Ringe
Designation: Grievance Officer
Email: info@everythingb2c.in
Governing Law
This Privacy Policy shall be governed by applicable laws of India.